Careers at Big Life

Administrator – Be Well

About us 

Big Life is in the business of changing lives. We fight inequality by working with people and places to create opportunities and inspire change. Whatever service we deliver to help people to change their lives, we do things the Big Life Way. 

Be Well is a health and wellbeing service that works with people in Manchester who have multiple lifestyle issues that they wish to change. A team of coaches and specialist workers in employment, advice and benefits, healthy lifestyles and early help work on a one-to-one and group basis with individuals to help improve their health and wellbeing.

What you’ll be doing 

As a Be Well Administrator you will work as part of the busy Administration team to be the first point of contact for all referrals within the service and process all the data needed to ensure the successful running of Be Well. Experience of working within a call centre environment would be beneficial, but not essential, due to the high numbers of referrals and telephone calls we receive to the service. 

What we need from you 

• Excellent keyboard and telephone skills.
• The skills to work with databases and talk effectively with customers over the phone in a busy office.
• Strong interpersonal and engagement skills.
• The ability to manage different work streams at once.
• A standard DBS check.
• A positive outlook and a ‘can do’ attitude.
• The commitment to work towards the Big Life Group’s missions and values.

What we will offer you in return 

• £24,790 per annum salary (NJC Point 5) 
• A fixed term contract (until March 31st, 2026, but may be extended), 35 hours per week, to be worked over 5 days between 9am and 5pm. 
• Based at the Be Well Administration offices at the Zion Centre in Hulme, Manchester, however currently we operate a hybrid working system with some work being done from home, business need, and service delivery will always lead on this and may change where you could be expected to work from the office Monday to Friday.
• Some travel may be required to our offices in Manchester depending on service requirements. 
• 25 days holiday, and 30 after here five years. 
• A relaxed culture where you are expected to plan your own day, take breaks when you need them and enjoy your work. 
• Ongoing personal and professional development through regular supervision.
• A supportive, flexible approach to managing staff health and wellbeing, including a wide range of perks, schemes, and support. 

What next? 

If you’re ready to make a difference and improve the lives of people in Manchester and to help them achieve their full potential, then click apply and complete the short application process. 

If you would like any further information, please contact the manager, David Doran on 0797 646 3519 or drop an email to bewell@thebiglifegroup.com  

We are particularly keen to hear from people with additional language skills and/or diverse backgrounds as we strive to ensure Be Well is representative of the Manchester City population. 

Studies have shown that women and people of colour are less likely to apply for jobs unless they meet every single qualification. We are dedicated to creating a diverse, inclusive, and authentic workplace and would especially like to hear from applicants from Black, Asian, and other racially marginalised communities. 

The closing date for applications is Thursday, 22 May 2025. Applications received after this time will not be considered and CVs will not be accepted. Previous applicants need not apply.  

Big Life strives to be diverse and inclusive - a place where we can all be ourselves. We strongly encourage applicants from all parts of society. You can read on our careers site about the actions we are taking ourselves to fight inequality and inspire change. 

We actively value the lived experiences and expertise of our staff, volunteers and the people who use our service and see the extra value that they bring to our organisation. 

 Your health and happiness are important to us, so we offer a comprehensive staff wellbeing package.

The Big Life group positively promotes diversity in the workforce. 

The Big Life group is committed to safeguarding children and vulnerable adults