Careers at Big Life

ICT Support Technician – Level 1

About The Big Life Group

The Big Life Group’s mission is to fight for equity, in health, in wealth and in life. We are a social business delivering a range of services across the North of England, covering everything from mental and physical health, addiction and criminal justice, to housing, education, family support and much more. What links them together is the way we work – The Big Life Way.

We always stand shoulder-to shoulder with people, working with them on the things that matter most to them. Everything we do is designed and informed by the needs, priorities and strengths of people and communities.

If you’re looking for more than a job – if you want to be part of a team that’s bold, creative and relentlessly committed to equity – then Big Life could be the place for you.

The basics

Salary

£28,598 (NJC point 12)

Hours

35 hours per week on a permanent contract

Annual leave

25 days, increasing to 30 days after five years

Base

Zion Centre, 339 Stretford Road, Manchester, M15 4ZY. Some travel to other offices required.

Line manager

IT Team Leader

Closing date for applications

4 November

What you’ll be doing

As our ICT Support Technician (Level 1), you’ll be part of Big Life’s IT team, delivering a firstclass IT service to around 700 users across multiple sites, schools, and partner organisations.

You’ll provide proactive, customer-focused support on hardware, software, and telecoms, ensuring our systems run smoothly and securely.

You’ll be the first point of contact for IT queries, managing incidents through our service desk system and resolving issues efficiently and effectively. From troubleshooting devices to configuring networks and supporting Microsoft 365, you’ll ensure our colleagues can work seamlessly to deliver services that change lives.

Working with the IT Team Leader and wider technical teams, you’ll support project delivery, maintain network security, and help develop our knowledge base to empower users to self-serve. You’ll be organised, proactive, and great at communicating technical information in a clear and friendly way.

This is an exciting opportunity to join a supportive team where you can grow your skills, gain experience across a variety of technologies, and contribute to a mission-driven organisation that’s truly making a difference

How to apply

For everything you need to know about this role, take a look at our Recruitment Pack. That’s the place where you’ll find the Job Description and Person Specification, as well as a bit more about what it’s like to work at Big Life.

Interviews will be scheduled for the week starting 10 November. Unfortunately, we’re not able to accept applications after the deadline, and we can’t accept CVs.