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Keeping Records and Data Protection Policy


Good record keeping and data protection are key to effective information governance and essential for the planning and delivery of high quality, safe and efficient services and business systems. The Big Life group collects, holds and processes personal data about many individuals including clients, staff, suppliers and stakeholders. This policy aims to ensure that all records, both electronic and paper are accurate, secure, accessible to the right people at the right time, and kept for the appropriate period of time. It ensures that The Big Life group is compliant with data protection legislation and commissioners’ quality standards.

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Coronavirus update

In light of the current situation, we are making changes to the way we deliver services at the moment. One-to-one appointments that would normally be delivered face-to-face will now take place over the phone or through video call. There is no need to call us to confirm – your regular point of contact will call you at the time your appointment was scheduled.

We are also no longer holding groups inside. We’re currently arranging alternatives where possible through considering walking or virtual groups. Please contact your group facilitator, or the centre where the group runs from, for more information.

If you’re worried, think you may have symptoms of Coronavirus or want further information, see the latest advice from Public Health England.

Finally, if you’re struggling through self-isolation, please don’t feel alone. There are local community groups being created all over the country, which you can find here. Alternatively, you can call our community centres in your local area, which you can find here.