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Confidentiality Policy


The Big Life group is committed to good practice in all aspects of service delivery and employment practice. Key to achieving this is to have a clear policy on confidentiality that applies to all staff members and volunteers; confidentiality is essential to safeguard individual clients, employees, and volunteers, and to ensure a high standard of practice.
This policy aims to ensure that all staff and volunteers follow processes that ensure that individuals’ confidentiality is safeguarded. The policy will adhere to (1) the various professional codes of conduct (e.g. the NHS Confidentiality Code of Practice) (2) the law (i.e. common law duty of confidentiality) and (3) the Caldicott Principles. These must be observed to protect both the individual client and also the integrity of the various professionals involved.

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Coronavirus update

In light of the current situation, we are making changes to the way we deliver services at the moment. One-to-one appointments that would normally be delivered face-to-face will now take place over the phone or through video call. There is no need to call us to confirm – your regular point of contact will call you at the time your appointment was scheduled.

We are also no longer holding groups inside. We’re currently arranging alternatives where possible through considering walking or virtual groups. Please contact your group facilitator, or the centre where the group runs from, for more information.

If you’re worried, think you may have symptoms of Coronavirus or want further information, see the latest advice from Public Health England.

Finally, if you’re struggling through self-isolation, please don’t feel alone. There are local community groups being created all over the country, which you can find here. Alternatively, you can call our community centres in your local area, which you can find here.