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Big Voice was a Service User Engagement project that ran throughout the second half of 2013, aiming to improve the delivery of services to people with multiple and complex needs. Big Life set up and developed a service user forum, named Big Voice, and designed and delivered a training and support package for forum volunteers. The Big Voice Project Team worked with volunteers on a participatory research project that sought feedback from service users of a variety of services across Liverpool. We focused on four key areas: homelessness, drug and alcohol misuse, mental health and criminal justice.