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IT Support Analyst

Salary: £24,313 – £27,905 (fixed points 18-24 on the NJC scale) depending on experience
Working hours: 35 per week
Contract: Permanent
Based at: Stretford Road, Manchester

About you

📝 You are an ICT Technical Support practitioner
📝 You can build great relationships and like to work with people
📝 You are a motivated person who wants to join a busy IT team in a values-led social enterprise.

You could be our perfect IT Support Analyst!

We’re looking for an IT Support Analyst to deliver a high-quality IT service and effective support to around 350 staff across Big Life’s wide-ranging services.

You will provide remote and on-site assistance to staff across a number of offices, offering proactive, customer-focused hardware and software support. You’ll be adept at troubleshooting and triaging all kinds of IT issues, and be able to proactively prevent issues occurring in the first place. And, you’ll document and map IT process where required, manage our assets and oversee calls logged via our helpdesk.

The closing date for applications is Monday, 17 May at 4pm. Unfortunately, applications received after this time cannot be considered and CVs cannot be accepted. Interviews will take place on the week starting 27 May.

If you need the application form in an alternative format, please contact our HR Team.


Find out more about what makes Big Life a great employer, from career development to a comprehensive staff wellbeing package.

The Big Life group positively promotes diversity in the workforce. We are committed to safeguarding children and vulnerable adults.

This post will be subject to an enhanced level DBS check