Careers at Big Life

Administrator

About us

Big Life is in the business of changing lives. We fight inequality by working with people and places to create opportunities and inspire change. Whatever service we deliver to help people to change their lives, we do things the Big Life Way.

Thinking Ahead is a user led mental health service that is part of The Big Life Group, that has developed considerable expertise in the field of primary care mental health.  The service currently delivers a range of services including self help support groups, cCBT services, counselling and Cognitive Behavioural Therapy. The charity is funded by various NHS Trusts and works across the North West with a head office based in Manchester.

What you’ll be doing

As a Thinking Ahead administrator, you will work alongside a team of administrators, psychological wellbeing practitioners and counsellors across a multi-agency pathway to support and organise the administrative functions of the service. You will facilitate the smooth running of the service and the retention of relevant data and information.

What we need from you

• You will have experience of dealing with, and managing, difficult calls, which may be from callers who are distressed, upset or in crisis.
• You will be a skilled, person-centred individual who is highly motivated.
• You will have experience of diary management.
• You will have experience of dealing with members of the public from different sectors and communities.
• You will have the ability to organise and prioritise your own workload.
• You will have the ability to multitask efficiently while working on your own initiative.
• You will have a high level of computer literacy including Microsoft Office suite and database management.
• You will have strong communication skills both orally and written.
• You will have personal resilience and a flexible attitude in the face of difficulties.

What we will offer you in return

• £23,500 per annum salary (NJC Point 5)
• A permanent, full-time, 37.5 hour a week contract.
• Based at the Lock 50 Business Centre, Oldham Road, Rochdale, OL16 5RD
• Some travel may be required to our offices in Manchester depending on service requirements.
• 25 days holiday, and 30 after here five years.
• Additional training will be provided.
• A relaxed culture where you are expected to plan your own day, take breaks when you need them and enjoy your work.
• Ongoing personal and professional development through regular supervision
• A supportive, flexible approach to managing staff health and wellbeing, including a wide range of perks, schemes, and support.

What next?

If you’re ready to make a difference and improve the lives of people in Manchester and to help them achieve their full potential, then click apply and complete the short application process.

If you would like any further information about this post, then please contact Naheed Asif at naheed.asif@thebiglifegroup.com. Please note that the correct application form must be used, and CVs will not be accepted.

This post is exempt from the Rehabilitation of Offenders Act 1974 and will be subject to enhanced DBS checks with a check of the adults barred list.

Thinking Ahead welcomes applications from people with personal experience of mental health problems.

Studies have shown that women and people of colour are less likely to apply for jobs unless they meet every single qualification. We are dedicated to creating a diverse, inclusive, and authentic workplace and would especially like to hear from applicants from Black, Asian, and other racially marginalised communities.

The closing date for applications is Monday, 14 October at 5pm. Applications received after this time will not be considered and CVs will not be accepted. Interviews will take place on Monday, 21 October via teams.

Big Life strives to be diverse and inclusive - a place where we can all be ourselves. We strongly encourage applicants from all parts of society. You can read on our careers site about the actions we are taking ourselves to fight inequality and inspire change.

We actively value the lived experiences and expertise of our staff, volunteers and the people who use our service and see the extra value that they bring to our organisation.

Your health and happiness is important to us, so we offer a comprehensive staff wellbeing package.

The Big Life group positively promotes diversity in the workforce.

The Big Life group is committed to safeguarding children and vulnerable adults