Community Directory of agencies and organisations
Citizens Advice
Citizens Advice help people sort out their legal, money and other problems by providing free, independent and confidential advice. They also put pressure on the Government and those who create policies.
Contact details
4 Town Hall Street
Grimsby
North East Lincolnshire
DN31 1HN
Phone: 01472 252500
Website: www.citizensadvice.org.uk
Open Monday to Friday from 9am to 12 noon and 1pm to 4pm.
The Community Advice Service (CAS)
CAS provides high-quality advice, help and representation on state benefits, housing, homelessness, debt, employment and general legal questions.
Contact details
10-16 Kent Street
Grimsby
North East Lincolnshire
DN32 7DG
Phone: 01472 240256
Website: www.emct.org.uk
Opening times
Drop-in sessions – Monday to Friday,
9am to 12 noon
They hold drop-in sessions about debt every Monday and Wednesday morning from 9.30am to 12 noon.
You can make an appointment every afternoon from 1.30pm.
They also provide advice over the phone Monday to Friday from 9am to 4pm.
Age Concern (advice and drop-in sessions)
The Elms
Abbey Road
Grimsby
North East Lincolnshire
DN32 0HW
Thursdays 9.30am to 12 noon
Second Avenue Resource Centre
Second Avenue
Nunsthorpe
Grimsby
North East Lincolnshire
DN33 1NU
You can drop in for advice every Wednesday morning from 9am to 12 noon.
Your Place
236 Wellington Street
Grimsby
North East Lincolnshire
DN32 7JP
They hold drop-in sessions every Tuesday from 10am to 1pm.
Moneyline
Moneyline are a not-for-profit company who provide advice, help to open basic bank accounts and low-cost loans. Whether you are a private tenant or homeowner, whether you are working or on state benefits, contact them for friendly, free advice.
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238 Freeman Street
Grimsby
North East Lincolnshire
DN32 9DR
Phone: 01472 267600
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Civic Centre
Immingham
North East Lincolnshire
DN40 1QF
Phone: 01469 572763
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Website: www.elmline.co.uk
Open Monday to Friday from 9am to 4pm.
Harbour Place Day Centre
Harbour Place Day Centre (HPDC) is a specialist day-care centre, supporting the needs of some of the hardest-to-reach and socially excluded people in our community. They help people who are homeless, lonely, those with drink or drug problems, those with mental-health problems, young people and care leavers (16 and older), elderly people, single parents,
ex-offenders, people who are unemployed, disabled people and those who have long-term health conditions.
42 Albert Street West
Grimsby
North east Lincolnshire
DN32 7SL
Phone: 01472 344118
Website: www.harbourplace.org.uk
Email: harbourplace@btconnect.com
Open Monday to Friday from 10am to 3pm.
Longhurst and Havelok Homes (L&H)
L & H is a leading provider of affordable homes for rent and sale, as well as a specialist provider of retirement leasehold schemes, and care and support services.
Hainton Chambers
Hainton Avenue
Grimsby
North East Lincolnshire
DN32 9BB
Phone: 01472 256321
Open Monday to Friday from 8.45am to 5pm.
North East Lincolnshire Credit Union
North East Lincolnshire Credit Union is a not-for-profit organisation that offers easy ways to save and gives access to low-cost affordable loans. They can also help you open a basic bank account. For more information and help, contact them.
Credit Union Office
St James House
St James Square
Grimsby
North East Lincolnshire
DN31 1EP
Phone: 01472 361990
Email: nelcreditunion@gmail.com
Website: www.nelcu.co.uk
Christians Against Poverty
Christians Against Poverty (CAP) are a counselling charity. Their headquarters are in Bradford and have recently opened up an office in Grimsby. Their unique and non-judgemental approach means you are supported all the way as you take each step out of debt. If you want to know more, their contact details are shown below.
Phone: 0800 328 0006
City Church
251-259 Freeman Street
Grimsby
North East Lincolnshire
DN32 9DW
Email: Grimsby@capuk.org
Website: www.capuk.org
Trading Standards
Have you borrowed money from a loan shark?
Had a cash loan which keeps growing even when you pay?
Had your benefit or bank card taken from you?
Been threatened when you couldn’t pay?
If in doubt, give us a shout!
Yorkshire and Humber Illegal Money Lending Team works with North East Lincolnshire Trading Standards to make sure that loan sharks are brought to justice.
For free, confidential help and advice, speak to us on 0300 555 2222
(local call rate and you can use any minutes you get free with your mobile contract),
Money Advice Service (used to be the Consumer Financial Education Body)
Got a question about money?
Our trained staff are here to help you work out what’s right for you. Whatever your question, we’re here to help and, if we don’t know the answer, we will tell you how to contact someone who does. No problem or question is too small – try us and see.
Phone us
Monday to Friday – 8am to 8pm (not bank holidays)
Phone – 0300 500 5000 (see below)
Typetalk – 18001 0300 500 5000 (see below)
From overseas – +44 20 7943 0500 (main switchboard)
The cost of an 0300 number is the same as calling a normal phone number. If your calls are free, then it’s free, even from mobiles.
Or, for more information, see our website (www.Moneymadeclear.org.uk) and our guide to basic bank accounts or follow this link - http://www.moneymadeclear.org.uk/pdfs/bank_accounts.pdf
Open Door
Open Door is a health and social care centre in the East Marsh area of Grimsby, which offers a wide range of services under one roof. It is focussed on meeting the needs of the most marginalised in the community while reducing health inequalities.
Whether you accessing Open Door for health services or a holistic approach to your wellbeing. Open Door is a barrier-free one stop shop for Grimsby’s residents offering a range of services.
Contact details:
Address - 13 Hainton Avenue, Grimsby, North East Lincolnshire, DN32 9AS
Opening times -
e-mail – rob.baty@nhs.net
Phone – 01472 722000
Doorstep
Drop-in centre offering information and support to young homeless people aged 16-25, giving information on:
- Benefits;
- education and training;
- finding accommodation;
- housing rights;
- providing temporary supported accommodation for young single people and
- young parents aged 16-25.
Contact details:
Address - 115 Pasture Street, Grimsby, North East Lincolnshire, DN32 9EE
Opening times – Monday to Friday 1pm to 4pm
Phone – 01472 321444
Chistian Action Resource Enterprise (CARE)
CARE is a charity located in North East Lincolnshire dedicated solely to relieving poverty, hardship and distress to those sectors of the local community that are unable to access help and aid through the usual channels. Irrespective of race, colour, creed and age, residents can expect to access the help of CARE who are passionate about bringing dignity and compassion into the lives of those who for some reason find themselves at a point of need.
This is expressed in several ways.
CARE Rent Scheme is a rent deposit organisation that enables those without money for a bond and a month's advance rent, to access good quality private sector rented accommodation, reinforcing the tenancy with support visits and guarantees to landlords. Very little charge is made for CARE Rent's service to landlords and has enabled over 3000 people in the local area to access housing.
ROUTES - a programme of resettlement developed with the local Salvation Army hostel to help those who have 'disengaged' with mainstream society and find themselves in need of support and housing and who would otherwise find themselves homeless.
CARE Shop located on Alexandra Road in Cleethorpes, provides furniture free of charge to those in the North East Lincs area who are in need, for whatever reason. Over £150,000 has been donated since the shop was started in 1992 and has been extended since to include a Food Larder.
Daily Bread Food Larder in collaboration with Churches Together. CARE are now able to provide emergency food parcels to local residents in need. Although recipients will typically be those experiencing delays in benefit, beneficiaries are also many other groups experiencing poverty, hardship or distress.
CARE Property - now its own landlord CARE owns the premises in Cleethorpes and can make available housing for up to 13 individuals and is currently embarking on a programme of house purchase to facilitate shared housing for a further 20 homeless people.
Contact details:
Address – 46-47 Alexandra Road, Cleethorpes, North East Lincolnshire, DN35 8LE
Opening times –
Website – www.carenelincs.co.uk
e-mail – enquiries@carenelincs.co.uk
Phone – 01472 232308
Home Options Team
The Home Options Team gives free, confidential and impartial housing advice and assistance to residents who have housing needs.
Our main aim is to reduce and prevent homelessness in North East Lincolnshire whilst making sure that your home is suitable and that you are able to manage the tenancy.
We have a number of options available to help you;
Home Options Bond Scheme
The Home Options Bond Scheme (HOBS) is intended to enable people living in or have a local connection; i.e. working within North East Lincolnshire, who are homeless, at risk of becoming homeless, or who cannot afford the bond needed to secure private rented accommodation. The scheme aims to assist people to move into private rented sector properties with affordable rents, based on their income and expenditure.
Signposting to other agencies
By asking for help from the Council you can open the door to other services covering all kinds of assistance, for example drug rehabilitation, debt advice, benefits claims, housing problems. We can refer you to the agency that has the most expertise in the area you need help in
Legal Advice
We offer free legal advice about all aspects of housing issues that may result in homelessness such as illegal eviction or harassment. We also have access to other agencies that can offer more specific advice on other matters free of charge.
Contact details:
Address – Freeman Street Resourcce Centre, 41-43 Kent Street, Grimsby, North East Lincolnshire, DN32 7DG
Opening times –
Website – http://www.nelincs.gov.uk/housing/homeless/
e-mail – homelessness@nelincs.gov.uk
Phone – 01472 326401
Humbercare
Shoreline Housing Partnership (SHP)
SHP is a registered provider of affordable housing, they manage 7,900 homes in North East Lincolnshire, which where formerly run by North East Lincolnshire Council, who are a non-profit-making organisation and offically began on 21 March 2005.
Contact details
Customer Service Centre
11-13 Osborne Street
Grimsby
DN31 1EY
Opening hours:
Monday, Tuesday, Thursday and Friday 9 am - 5.30 pm
Wednesday 10 am - 5.30 pm
Closed on Saturday, Sunday, Bank Holiday
Make the Neighbourhood Better Centre
60 Second Avenue
Nunsthorpe Estate
Grimsby
DN33 1NN
Opening hours:
Monday - Friday 9 am - 4 pm
Closed on Saturday, Sunday, Bank Holiday
Immingham Civic Centre
Pelham Road
immingham
Opening hours:
Monday - Thursday 9 am - 4.30 pm
Friday 9 am - 4 pm
Surgery times: Wednesday 11 am - 1.00 pm
Multi-Agency office and True Vision reporting centre
Balmoral House
Balmoral Avenue
Grimsby
DN34 4JH
Opening hours:
Every Thursday 10 am - 12 noon
Closed on Monday, Tuesday, Wednesday, Friday, Saturday, Sunday, Bank Holiday
Opening times –
Website – www.shorelinehp.com
e-mail – info@shorelinehp.com
Phone – 0845 849 2000
Home Choice Lincs
A new, fairer and faster way of finding a home in Northern Lincolnshire was introduced on the 24th November 2010
The new scheme, called Home Choice Lincs, is part of a national initiative called Choice Based Lettings, (or CBL for short) that brings local councils and housing associations together to jointly advertise homes available for rent.
The partnership is made up of the following local authorities and housing associations: North Lincolnshire Council, North East Lincolnshire Council, North Lincolnshire Homes Ltd, Shoreline Housing Partnership Ltd, and Longhurst and Havelok Homes.
As a partnership we are responsible for more than 20,000 homes across Northern Lincolnshire and it is hoped that other registered providers of rented homes in the area will eventually join the scheme.
Contact details:
Address – North East Lincolnshire Council, Municipal Offices, Town Hall Square, Grimsby, North East Lincolnshire, DN31 1HU
Opening times – Monday to Friday 9am to 5pm
Website - http://www.nelincs.gov.uk/housing/homeless/home-choice-lincs/
e-mail – info@homechoicelincs.org.uk
Phone 01472 313131
Housing Benefits and Council Tax Benefits
Housing and Council Tax Benefit is a Social Security benefit administered by a local authority, to help people on a low income to pay their rent.
Housing Benefit is to help we may be able to give if you rent your home. Council Tax Benefit is help we may be able to give if you have to pay Council Tax.
When we work out your benefit we take into account the following details:
- How much money you have coming in each week.
- How much you have in savings and investments.
- Who lives in your household.
- The circumstances of any other adults who live with you.
If you rent your home from a private landlord we will use the Local Housing Allowance rules, which are based on the number of bedrooms your family needs and not the size of property you rent.
Contact details:
Customer Access Points:
- Municipal Offices, Town Hall Square, Grimsby
- Civic Offices, Knoll Street, Cleethorpes
- Kennedy Way, Immingham
Opening times
- Grimsby – Monday to Friday 9am to 5pm
- Cleethorpes – Monday to Friday 9am to 5pm
- Immingham – Monday and Friday 9am to 4pm and Wednesday 10am to 2pm
Phone – 01472 323720